Terms and Conditions | Home Goodshouse

Introduction and Acceptance

Agreement to Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. These terms apply to all visitors, users, and others who access or use the service. If you do not agree with any part of these terms, you must not access the website or use any services.

Definitions

Key terms used throughout these Terms and Conditions are defined for clarity:

“We”, “us”, “our” refers to Home Goodshouse.
“You”, “your” refers to the user or customer.
“Goods” means the products offered for sale on the website.
“Website” means homegoodshouse.com and all related pages.

Use of the Website

Permitted Use

You may use this website for personal, non-commercial purposes to browse and purchase homeware products. You may view, download, and print pages for personal use only. You must not use the website in any way that causes damage or impairs availability.

Prohibited Activities

You must not misuse this website by knowingly introducing viruses, trojans, worms, or other malicious material.

You must not attempt to gain unauthorised access to the website or its servers.
You must not use automated systems to extract data without prior written consent.
You must not use the website for any unlawful purpose.

Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorised use of your account. We reserve the right to disable any account at our discretion.

Orders and Acceptance

Placing an Order

You may place an order through the website by adding items to your cart and completing the checkout process. All orders are subject to availability and acceptance. You must provide accurate and complete information for delivery and billing.

Order Acceptance

Your order is an offer to purchase. A contract is formed only when we dispatch the goods or send a confirmation email.

We may refuse or cancel an order at any time before dispatch for reasons including stock unavailability, pricing errors, or suspected fraud.
If we cancel your order, we will refund any payment received.

Order Changes and Cancellations

You may request changes or cancellation before dispatch, but we cannot guarantee changes after processing. Contact us as soon as possible to request changes. Once dispatched, orders cannot be cancelled but may be returned under our returns policy.

Email: [email protected]
Phone: +64 9 887 4123

Pricing and Payment

Pricing and GST

All prices are listed in New Zealand dollars (NZD) and include GST of 15% unless otherwise stated. Prices may change without notice, but changes will not affect orders already accepted. We take care to ensure accuracy, but if an error occurs, we will contact you before processing.

Payment Methods

We accept major credit cards and other payment methods as indicated at checkout. Payment is processed securely through a third-party payment gateway. You must be authorised to use the payment method provided.

Payment Security

We do not store your full credit card details on our servers. All transactions are encrypted using industry-standard SSL technology. We comply with applicable payment card industry standards.

Delivery, Risk, and Title

Delivery

We deliver throughout New Zealand using reputable courier services. Delivery times are estimates and may vary depending on location and stock availability. We will provide tracking information where available.

Risk and Title

Risk in the goods passes to you upon delivery. Title passes upon full payment. If goods are damaged in transit, please contact us within 7 days of delivery. We will arrange replacement or refund in accordance with your consumer rights.

Delivery Charges

Delivery charges are calculated at checkout based on your location and order size. Any delivery charges will be clearly displayed before you confirm your order. We may offer free delivery promotions from time to time.

Returns, Refunds, and Consumer Guarantees

Change of Mind Returns

We accept returns for change of mind within 14 days of delivery, provided the goods are unused, in original packaging, and in resaleable condition.

You are responsible for return shipping costs for change of mind returns.
Refunds will be processed to the original payment method within 5 business days of receiving the returned goods.

Faulty or Damaged Goods

If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under the Consumer Guarantees Act 1993. Please contact us within a reasonable time with details and photos if possible. We will cover return shipping costs for faulty goods.

Consumer Guarantees Act

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. These laws provide guarantees that goods are of acceptable quality, fit for purpose, and match their description. Our goods come with guarantees that cannot be excluded under New Zealand consumer law.

Product Information and Availability

Product Descriptions

We strive to ensure product descriptions, images, and specifications are accurate, but we do not warrant that they are error-free. Colours may vary slightly due to screen settings. If you receive a product that does not match its description, you may have rights under consumer law.

Availability

All products are subject to availability. We may limit quantities or discontinue products without notice. If an item is out of stock after you place an order, we will notify you and offer a refund or alternative.

Intellectual Property

Ownership

All content on this website, including text, graphics, logos, images, and software, is owned by or licensed to Home Goodshouse and is protected by New Zealand and international intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent. The Home Goodshouse name and logo are trademarks and may not be used without permission.

Limitation of Liability and Indemnity

Limitation of Liability

To the maximum extent permitted by law, Home Goodshouse shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of goods.

Our total liability for any claim shall not exceed the amount paid by you for the goods in question.
Nothing in these terms limits liability that cannot be excluded under New Zealand law, including under the Consumer Guarantees Act 1993.

Indemnity

You agree to indemnify and hold harmless Home Goodshouse from any claims, losses, or damages arising from your breach of these terms or misuse of the website.

Privacy and Third-Party Links

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using this website, you consent to the practices described in the Privacy Policy.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content or practices of those sites. Accessing third-party sites is at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Changes to Terms and Governing Law

Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be posted on this page with the effective date. Your continued use of the website after changes constitutes acceptance of the revised terms. We will notify you of material changes where required by law.

Governing Law

These terms are governed by the laws of New Zealand, and you submit to the exclusive jurisdiction of the New Zealand courts.

Contact Information

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Phone: +64 9 887 4123
Address: 42 Ponsonby Road, Grey Lynn, Auckland 1021, New Zealand