Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you interact with our website or contact us. This may include your name, email address, phone number, delivery address, and payment details when you make a purchase. If you contact us via email or phone, we may keep a record of that correspondence. If you subscribe to our newsletter, we collect your email address.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar technologies to collect this information. See our Cookie Policy for more details. This information is used to improve our website and understand how visitors use it.

Purposes of Collection

We use your personal information for the following purposes:

• To process and fulfil your orders, including delivery and payment.
• To communicate with you about your orders, enquiries, or requests.
• To send you marketing communications if you have opted in to receive them.
• To improve our website, products, and services.
• To comply with legal and regulatory obligations.

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers may include payment processors, delivery companies, and IT service providers. We only share information that is necessary for them to perform their services, and we require them to protect your information in accordance with applicable law. We do not sell your personal information to third parties.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities. This includes complying with a court order, legal process, or government request. We may also disclose information to protect the rights, property, or safety of Home Goodshouse, our customers, or others.

Storage and Protection

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, modification, or disclosure. Personal information is stored on secure servers with restricted access. We use encryption and other security measures to protect data during transmission. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to access and request correction of your personal information held by us.

• You may request a copy of the personal information we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

Privacy Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email

[email protected]

Phone

+64 9 887 4123

Postal address

42 Ponsonby Road, Grey Lynn, Auckland 1021, New Zealand

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a new effective date. We encourage you to review this page periodically for any changes.